"travel is always about the experiences not about the destination"
As the global situation evolves with countries at various stages of putting in place effective systems to control the COVID-19 infection, Singapore has been updating border measures accordingly. Click on this link for updates on Singapore's Border Control Measures.
Cautiously approaching the situation, Sofitel Sentosa has been without any COVID-19 cases. To ensure that this sanctuary is kept safe for all, it has not been a dedicated Stay Home Notice or Government Quarantine Facility hotel since the emergence of this unprecedented global crisis.
En voyage with Sofitel Sentosa and embark on this new journey.
CHAPTER 1: EN VOYAGE
"the new form of hospitality is a delicate balance of service and safety"
Experience joie de vivre seamlessly with this Pre-Arrival Registration Form - a hassle-free experience with every aspect of your holiday planned even before setting foot on this idyllic haven.
Be it taking your taste buds on a gastronomic tour, lounging and soaking up the sun with a dip by Sofitel Pool or experiencing the epitome of indulgence with a full-body treatment at Sofitel Spa - all these and much more, within your reach 72 hours prior to your arrival at this ideal destination.
Focusing every bit of these precious moments on yourself and your loved ones, bring along the essentials, as your safety is ensured with minimal handling of your belongings. Granting your wanderlust wishes, dedicated ambassadors are readily available for your every need.
CHAPTER 2: BONJOUR
"a hidden gem, a paradise and a sanctuary where luxurious experiences await you"
Welcoming, safeguarding and taking care of you is at the heart of what we do and who we are. Say bonjour with the confidence that your well-being is taken care of and indulge in the kind of hospitality you can expect from a Sofitel.
If you are driving in, look forward to waived fees at the Sentosa Entrance Gantry till 31 December 2020 and complimentary parking at Sofitel Sentosa. If you are heading over from Harbourfront, enjoy complimentary shuttle service via the resort and the MRT station Exit D.
Upon your arrival the committed ambassadors greet you warmly whilst smiling behind their masks. SafeEntry, health declaration and temperature screening will be conducted for all guests to assure your peace of mind. As you enter and leave the premises, do check-in and out with the SafeEntry digital check-in system present and consistent throughout the resort and even in dining establishments and facility spaces.
With your safety in mind, there will be minimal handling of your belongings. Thus, valet service is temporarily not available and luggage assistance is upon request.
Anticipate punctual rooms when you confirm your arrival timings prior to your stay with our dedicated reservations ambassadors. Assign a representative to check-in and receive the keys whilst keeping to a safe distance as demarcated on the floor. All staying within the resort have to be registered to ensure each and every guest is accounted for. Glass shields have been installed at all key card collection counters as a preventive measure to safeguard your health. Our lovely ambassadors accede to your every request, clearly speaking through the glass shields. The key cards and stationery have been handled with care and sanitised prior to your usage.
Make amendments to your reservations for all dining establishments and facility spaces via our Reservations Desk located opposite the check-in area.
All luggage will be sent to the room at a later time as minimised contact is appreciated. The long stay Sentosa residents, namely the free roaming peacocks greet you as you get lost in our palatial spaces and lush greenery. Find your delightful rooms - the first digit of your room number reflects which floor your room is on and the subsequent two digits are your room number. Room series #01 - #49 is located in Tranquility wing and room series #50 onwards is located in the Peace wing.
CHAPTER 3: LIVE THE FRENCH WAY
"be liberated and enjoy a touch of joie de vivre with sophisticated elegance"
Spacious rooms, luxurious suites and opulent villas that embody Parisian refinement and Singaporean colonial heritage, filled with lush textures, rich colours and French amenities. Retire in absolute comfort with confidence; experience impeccable attention to details with rooms cleaned and sanitised with hospital grade chemicals prior to your stay. Ease your mind and be liberated with common amenities within the room removed and complimentary hospital grade sanitiser for your convenience in sanitising high touch points within the room.
Whether you’re looking for food or drink, opening hours of the facility spaces or even things to do on the island, everything can be found when you scan the QR code prominently placed at the work desk table. Enjoy ease of access to resort essentials.
In alignment with Accor’s Planet 21 aim of reducing wastage, yet ensuring absolute safety; all amenities are single-use, hospital grade and individually packed. All amenities have been placed prominently in areas that you may need it - your fluffy slippers are placed at the alcove and luxury toiletries are placed in the bathroom. Help yourself to the dedicated care pack with tissue and hand sanitiser whenever you may need it. Need to keep your items safe? The safe box is tucked away out of sight within the cupboard. Connect to your own entertainment or enjoy the smart TV’s entertainment. With Sofitel’s MyPillow menu and luxurious MyBed with high thread count for all linen, cocoon in comfort and let the sweet dreams begin.
The mini bar has been emptied, sanitised and sealed prior to your stay. Be it additional coffee capsules, removal of unsanitary items, amenities, mini bar items or food and drink - enjoy speed service via contactless delivery with your safety in mind. Do keep your Do-Not-Disturb button off when expecting deliveries as the passionate ambassadors are available to fulfill your every whim and fancy.
Elegant suites with extremely capacious living and bedroom area, exclusive Villa du Jardin with private pool and parking area. Enjoy luxury living with plush furnishings and ample space.
CHAPTER 4: BON APPETIT
Enjoy destination dining at its finest where a slew of gastronomic adventures await you at each dedicated establishment.
Remember to place prior reservations and secure the best seat in the house. Do be punctual as there is a holding time of 15 minutes to guarantee your seats. With safe distancing of at least one metre at all times, reduced number of diners, constant sanitisation - amongst other safety measures in place for your well being; enjoy a safe and pleasant dining experience with delicious offers available.
Perk up your morning with the smell of buttery croissants and aromatic coffee. Expect heavenly breakfast delights to whet your appetite at Kwee Zeen. Head on to The Cliff for exquisite Italian fare and gorgeous views of the South China Sea. For a view that enchants and delights, go to LeBar, where airy décor and plush furnishings invite you to linger over coffee and shared plates.
CHAPTER 5: THE ART OF INDULGING
Take advantage of the resort's ample facilities and discover the art of indulgence. Whether it's a dip in the pool, keeping up with your exercise regime or experiencing rejuvenation at our Sofitel Spa; the passionate ambassadors ensure safe distancing is in place. Relax in your enchanting room and secure your 2-hour slots as the OneTouch team provides updates on crowd levels at these recreational facilities.
EPILOGUE: FOND FAREWELL
The resort bids you adieu as you leave rejuvenated with the satisfaction that these precious moments created during your journey stay with you and your loved ones.